We are seeking a Graphic Designer Executive to create sophisticated, brand-aligned visuals that embody the luxury and premium quality of the company. This role blends creative design, digital marketing expertise, and AI-driven tools to deliver impactful visual storytelling across multiple platforms.

Key Responsibilities

• Maintain and evolve brand consistency across all marketing materials and digital platforms
• Design sophisticated visual assets that reflect luxury positioning and premium quality
• Collaborate with the marketing team to translate concepts into compelling visuals, ensuring timely project execution
• Develop digital marketing designs, including platform-optimized graphics and videos for Pinterest, LinkedIn, newsletters, and blogs
• Create pins, social media graphics, email templates, and web visuals tailored for a luxury home design audience
• Utilize AI-enhanced design workflows (Midjourney, DALL-E, Adobe Firefly, etc.) to speed up concept development and asset creation

Requirements

• Advanced proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign)
• Hands-on experience with AI design tools (Midjourney, DALL-E, Adobe Firefly, Freepik, or similar)
• Familiarity with Canva Pro, Figma, or Sketch
• Creativity & aesthetic sense for a luxury home décor audience
• Digital marketing knowledge for social media, newsletters, and blogs
• Strong collaboration and communication skills with marketing/content teams
• Ability to manage multiple design projects simultaneously with attention to detail and deadlines
• At least 2–3 years of work experience

Benefits

• Opportunity to work with a renowned luxury brand with global exposure
• Dynamic work environment that encourages creativity and innovation
• Working hours: Mon–Fri, 9:30 AM–6 PM
• Full-time position

We are looking for an experienced Service Desk Manager to lead our IT Service Desk function and ensure efficient, timely, and customer-focused resolution of IT incidents and service requests. Hands-on exposure to Ubiquiti networking equipment and infrastructure will be highly preferred.

Key Responsibilities

• Manage day-to-day operations of the IT Service Desk and ensure timely resolution of incidents and service requests
• Lead, mentor, and monitor the performance of Service Desk / IT Support engineers
• Manage and monitor tickets through Jira Service Management, ensuring proper categorization, prioritization, assignment, escalation, and closure
• Define and monitor SLA, response time, resolution time, backlog, and ticket ageing
• Handle escalated L1/L2 technical issues and provide guidance to the Service Desk team
• Troubleshoot and manage issues related to LAN/WAN, Wi-Fi, switches, routers, firewalls, VPN, DNS, DHCP, and connectivity
• Manage and support Ubiquiti networking equipment, including UniFi access points, switches, gateways, and related infrastructure
• Establish and maintain IT Service Desk processes, SOPs, escalation matrices, and troubleshooting documentation
• Analyse recurring incidents and perform root cause analysis (RCA) to reduce repeat issues
• Prepare and share regular Service Desk reports covering ticket volume, SLA performance, resolution time, and productivity
• Coordinate with internal IT, development, infrastructure, and business teams for issue resolution
• Manage third-party IT vendors and service providers where required
• Drive continuous improvement of Service Desk processes, tools, and user experience

Technical Skills

Strong Service Desk/IT Support management experience; hands-on Jira/Jira Service Management; strong ticket lifecycle and SLA management understanding; good knowledge of Windows, Microsoft 365, Active Directory, and hardware/software troubleshooting; strong networking fundamentals (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi, VPN, VLANs); experience managing Ubiquiti/UniFi network infrastructure.

Leadership & Management Skills

Team leadership and performance management; strong communication and stakeholder management; ability to prioritize incidents based on business impact; strong analytical and problem-solving abilities; ability to work under pressure and manage multiple escalations.

Key Performance Indicators

SLA compliance, First Response Time, Mean Time to Resolution (MTTR), ticket backlog and ageing, First Contact Resolution, customer/user satisfaction, recurring incident reduction, team productivity.

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field preferred.

We are looking for an experienced Service Desk Team Lead to supervise the day-to-day operations of our IT Service Desk team and ensure timely and effective resolution of technical incidents and service requests. Experience with Ubiquiti/UniFi network infrastructure will be highly preferred.

Key Responsibilities

• Lead, manage, and mentor the IT Service Desk team supporting L1 and L2 issues
• Monitor and manage the Service Desk ticket queue through Jira, ensuring proper assignment, prioritization, escalation, and closure
• Ensure incidents and service requests are resolved within defined SLAs
• Provide technical guidance and support to team members for complex issues
• Handle escalated issues related to hardware, software, user access, systems, and network connectivity
• Troubleshoot networking issues involving TCP/IP, DNS, DHCP, VLAN, LAN/WAN, Wi-Fi, and VPN
• Support and troubleshoot Ubiquiti/UniFi network devices and infrastructure
• Monitor team performance against SLAs, KPIs, ticket backlog, and resolution times
• Coordinate with internal teams and external vendors for issues requiring additional support
• Ensure proper documentation of incidents, troubleshooting steps, and resolutions
• Identify recurring technical issues and support root-cause analysis and preventive actions
• Conduct regular team reviews and identify training requirements

Required Skills & Qualifications

• 4–7 years of experience in IT Service Desk / IT Support
• Previous experience as a Team Lead / Senior IT Support / Service Desk Lead
• Hands-on experience with Jira / Jira Service Management
• Strong knowledge of ticket management and SLA monitoring
• Good knowledge of Windows, desktop support, Active Directory, TCP/IP, DNS, DHCP, VLAN, LAN/WAN, Wi-Fi, and VPN
• Hands-on experience with Ubiquiti/UniFi networking preferred
• Strong troubleshooting, escalation-management, and problem-solving skills

Preferred Qualifications

ITIL Foundation or practical knowledge of ITIL processes; experience working in a global or multi-location Service Desk environment; relevant degree/diploma in IT, Computer Science, or a related field.

Key Performance Indicators

SLA compliance, ticket backlog and ageing, First Response Time, Resolution Time/MTTR, First Contact Resolution, ticket quality and documentation, team productivity, user satisfaction.

We are seeking a motivated and technically strong Associate Solution Architect to join our team at Iota Analytics. The ideal candidate will have a strong foundation in software development, cloud technologies, microservices, and distributed systems, along with an interest in solution architecture.

In this role, you will work closely with senior architects, developers, and cross-functional teams to design, develop, integrate, and implement scalable and secure technology solutions. You will contribute to architectural decisions, technical discussions, and cloud-native implementations while gaining exposure to enterprise-level solution architecture.

Key Responsibilities

• Work with senior architects and technical teams to understand business and technical requirements and translate them into effective technology solutions
• Assist in designing and developing scalable, reliable, and secure end-to-end applications and systems
• Contribute to the design and implementation of cloud-based solutions on platforms such as Azure and AWS
• Support the development and integration of microservices-based architectures and distributed systems
• Work with containerization technologies such as Docker and Kubernetes
• Collaborate with development and DevOps teams to support CI/CD pipelines and automated deployments
• Participate in technical discussions, architecture reviews, and solution design sessions
• Assist in evaluating technologies, frameworks, and tools and provide recommendations based on project requirements
• Help ensure solutions follow best practices related to security, scalability, performance, reliability, and maintainability
• Troubleshoot technical and architectural issues and work with development teams to identify appropriate solutions
• Prepare and maintain technical documentation, architecture diagrams, and solution design documents
• Work closely with senior architects and developers to continuously improve existing applications and systems
• Stay updated with emerging technologies and contribute ideas for improving the organization's technology landscape

Requirements

• 7+ years of experience in software development, technical architecture, cloud engineering, or a similar role
• Good understanding of cloud platforms such as Azure and AWS
• Strong understanding of microservices architecture and distributed systems
• Hands-on experience with Docker and exposure to Kubernetes
• Understanding of CI/CD concepts and tools
• Good knowledge of software architecture principles, design patterns, APIs, and system integration
• Understanding of security best practices, scalability, performance optimization, and application reliability
• Experience working with databases, APIs, and enterprise application integrations
• Good problem-solving and analytical skills
• Strong communication and collaboration skills
• Ability to work effectively with developers, DevOps teams, senior architects, and business stakeholders
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field

Good to Have

• Experience with Azure/AWS architecture and cloud-native services
• Knowledge of Infrastructure as Code (IaC) tools such as Terraform or ARM/Bicep
• Experience with messaging and event-driven architectures such as Kafka, RabbitMQ, or Azure Service Bus
• Understanding of monitoring and observability tools
• Exposure to AI/ML, data platforms, or enterprise SaaS applications
• Relevant cloud certifications such as AWS Solutions Architect Associate or Microsoft Azure certifications

What We Are Looking For

We are looking for someone who is technically curious, proactive, and eager to grow into a Solution Architect role. The candidate should have strong software engineering fundamentals and the ability to understand complex technical problems and collaborate with multiple teams.

Role Summary

We are looking for a Finance Data Analyst to support the finance team by managing, analysing, and reporting financial data. This role is focused on data accuracy, report generation, and performance tracking rather than business decision-making or strategy. You will be responsible for building reliable data pipelines, maintaining dashboards, and ensuring that stakeholders have access to clean and timely financial data for operational and reporting needs.

Key Responsibilities

• Prepare and analyse P&L, Balance Sheet, Revenue, Cost, and Budget vs Actual reports
• Perform financial analysis to identify trends, variances, and key business drivers
• Analyse revenue, expenses, costs, profitability, and other financial performance metrics
• Support monthly, quarterly, and annual financial reporting requirements
• Prepare management reports and dashboards to present financial performance clearly
• Conduct variance analysis and investigate significant deviations from budgets and forecasts
• Work closely with Finance leadership and stakeholders to understand reporting requirements
• Ensure accuracy and consistency of financial data used in reports and management presentations
• Identify opportunities to improve financial reporting and reduce manual reporting efforts
• Use SQL and BI tools to extract, analyse, and present financial data where required
• Support budgeting, forecasting, and financial planning activities
• Maintain financial reporting standards and ensure timely delivery of reports

Requirements

• 3–8 years of experience in Finance Analytics, Financial Reporting, FP&A, or Finance Data Analysis
• Strong understanding of P&L, Balance Sheet, Revenue Analysis, Cost Tracking, Budget vs Actuals, and financial performance metrics
• Good knowledge of accounting and financial reporting concepts
• Strong experience in financial analysis and variance analysis
• Hands-on experience with Power BI, Tableau, or Looker for financial reporting and dashboards
• Strong Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, and financial reporting
• Good SQL knowledge for extracting and analysing financial data
• Experience working with Finance Managers, Finance Controllers, or senior Finance leadership
• Strong analytical, problem-solving, and communication skills
• Ability to explain financial data and insights clearly to non-technical stakeholders

Open Positions: 5 | Notice Period: Immediate Joiners Only | 2 Rounds of Interview (Virtual and Walk-In)

We are looking for a proactive and confident Business Development Executive to join a remote team supporting a UK-based education investor developing a new school project. This is an RPO-style business development and client relationship role, working closely with the client as an extension of their team. Strong understanding of UK culture, etiquette, and business practices is highly desirable.

Key Responsibilities

• Research the UK education market and identify potential clients, partners, and stakeholders
• Build and maintain a structured database of prospective clients and contacts
• Identify relevant schools, education organisations, local authorities, councils, and partners
• Research decision-makers and identify appropriate contacts within organisations
• Conduct outbound calls, emails, and professional outreach to potential clients
• Introduce the organisation and generate genuine business opportunities
• Arrange meetings between prospective clients and the UK-based investor
• Manage meeting schedules and coordinate follow-ups
• Follow up with prospects after meetings, calls, and initial discussions
• Maintain accurate records of leads, conversations, and meetings in CRM
• Prepare background research and briefing information before meetings
• Monitor incoming website enquiries and respond professionally, escalating complex matters
• Aim to respond to urgent website enquiries within one hour during working hours

UK Market & Cultural Understanding

Knowledge of UK business culture, education system, holidays/festivals, communication styles, and local authorities is advantageous. Prior experience with UK clients, companies, recruitment, education, or RPO is particularly encouraged.

Candidate Requirements

• Based in India, comfortable working remotely
• Fluent in English with strong verbal and written communication
• Confident speaking with UK-based clients and organisations
• Comfortable making outbound calls and researching decision-makers
• Highly organised, proactive, and professional
• Comfortable working independently in an RPO/outsourced environment

Relevant Experience

Business Development, Lead Generation, Appointment Setting, Inside Sales, International B2B Sales, Client Relationship Management, Education Consultancy/Sales, School Admissions, Recruitment, UK Recruitment, RPO, Customer Success.

Key Performance Areas

Qualified prospects researched, new contacts added, outbound outreach, leads generated, meetings arranged, follow-up completion, response time to enquiries, conversion of enquiries into meetings, CRM accuracy, client satisfaction.

Open Positions: 6 | Notice Period: Immediate Joiners Only | 2 Rounds of Interview (Virtual and Walk-In)

We are looking for a motivated, target-driven Recruitment Consultant to join our UK-focused RPO delivery team in India, working as an extension of our UK clients' internal recruitment teams — managing candidate sourcing, screening, engagement, and recruitment coordination across multiple vacancies.

Key Responsibilities

• Manage end-to-end recruitment delivery for assigned UK vacancies
• Source candidates through LinkedIn, job boards, CV databases, referrals, and direct sourcing
• Review CVs and shortlist candidates against job specifications
• Conduct initial candidate screening and competency-based interviews
• Maintain an active and qualified candidate pipeline
• Coordinate interviews between candidates and hiring managers
• Follow up with candidates throughout the recruitment process
• Manage candidate offers, onboarding, and pre-employment processes
• Maintain accurate candidate information within the ATS/CRM
• Ensure recruitment activity meets agreed client SLAs and KPIs
• Build strong candidate relationships and improve candidate experience
• Work closely with Account Managers, Recruitment Leads, and UK stakeholders

Required Skills & Experience

• 1–4 years of recruitment experience; UK/international recruitment preferred
• Strong sourcing and candidate screening knowledge
• Experience with LinkedIn Recruiter, Indeed, Reed, Totaljobs, or similar platforms
• Strong written and verbal English communication
• Ability to manage multiple vacancies simultaneously
• Comfortable working with targets, KPIs, and deadlines
• Good knowledge of MS Office/Google Workspace and ATS/CRM systems

Preferred Experience

UK Healthcare Recruitment, NHS Recruitment, Social Care, Nursing & Medical, IT Recruitment, Engineering Recruitment, Professional Services, Volume Recruitment, RPO/MSP, Contract/Temporary Staffing.

Key KPIs

Qualified candidates sourced, CV submissions, interviews arranged, interview-to-offer conversion, offer-to-joiner conversion, placements/hires, time to fill, client SLA achievement.

What We Offer

Exposure to the UK recruitment market, direct work with international clients, structured RPO environment, training and development, performance-based incentives, and career progression into Senior Recruiter / Team Leader / Recruitment Manager roles.

We are looking for an experienced and people-focused Customer Service Supervisor to lead and support our customer service team, managing day-to-day team operations, monitoring performance, handling escalations, and ensuring a high standard of customer service.

Key Responsibilities

• Supervise and manage the day-to-day activities of the Customer Service team
• Lead, motivate, and support team members to achieve individual and team targets
• Monitor team performance, productivity, quality, attendance, and service levels
• Handle customer escalations and ensure timely, appropriate resolution
• Conduct regular team briefings, coaching sessions, and performance discussions
• Identify training and development needs within the team
• Monitor calls, emails, tickets, and other customer interactions for service quality
• Prepare and share daily/weekly performance reports and operational updates
• Coordinate with other departments to resolve customer issues and improve processes
• Support the Manager with performance management, feedback, and operational improvements
• Identify recurring customer issues and suggest process improvements

Required Skills & Experience

• 2–5 years of experience in Customer Service, Contact Centre, Helpdesk, or similar
• Previous team-handling/supervisory experience required
• Excellent verbal and written communication skills
• Good understanding of KPIs such as AHT, CSAT, SLA, Quality, Productivity, and Resolution Rate
• Good knowledge of MS Excel, CRM, and ticketing systems
• Ability to work under pressure and manage multiple priorities

Preferred Candidate Profile

Proven team-handling experience, customer-service oriented with a problem-solving mindset, comfortable handling difficult customers and escalations, experience in a target-driven and KPI-based environment, flexible to work rotational shifts if required.

Education

Graduate in any discipline; relevant customer service or team-management experience preferred.